Recall 19V-666: 2019 Mercedes-Benz Metris
Daimler Vans USA, LLC recall for seats, reported to NHTSA on Sep 18, 2019, covering about 29 vehicles.
The problem
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
The risk
The incorrectly mounted or missing spring pins can cause the upholstery carrier to come loose from the head restraint housing, which increases the risk of an injury in the event of a crash.
The fix
DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Recall details
| Manufacturer | Daimler Vans USA, LLC |
|---|---|
| Component | Seats › Front Assembly › Head Restraint |
| Recall started by | the manufacturer |
| NHTSA campaign number | 19V666000 |
Vehicles in this recall
Not every vehicle of these model years is included. Enter your VIN at nhtsa.gov/recalls ↗ or ask a dealer.
Frequently asked questions
What is recall 19V-666?
Daimler Vans USA, LLC (DVUSA) is recalling certain 2019 Metris vehicles. The head restraint of the seat or seat back may have been fitted without a spring pin or a spring pin that was improperly mounted.
How is recall 19V-666 fixed?
DVUSA will notify owners, and Mercedes-Benz dealers will replace the head restraints, free of charge. DVUSA issued owners an interim notification on November 4, 2019. The recall began April 20, 2020. Owners may contact DVUSA customer service at 1-877-762-8267. D VUSA's number for this recall is VS2KOPFSTU.
Is the recall repair free?
Yes. Safety recall repairs are free at authorized dealers. Check whether your vehicle is included with its VIN at nhtsa.gov/recalls.