2017 Chrysler Pacifica Plug-In Hybrid recalls and problems
The 2017 Chrysler Pacifica Plug-In Hybrid has 6 safety recalls and 79 owner complaints filed with NHTSA. Recall repairs are free at any Chrysler dealer.
Recalls may cover only some 2017 Chrysler Pacifica Plug-In Hybrid vehicles. Check your VIN at NHTSA ↗ to see open recalls for your exact car.
2017 Chrysler Pacifica Plug-In Hybrid recalls
Recall 24V-536: Hybrid Propulsion System
Problem: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric (PHEV) vehicles that received a software update remedy under NHTSA recall number 22V-077. The battery pack may cause a vehicle fire when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to charge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 1, 2024. Owner notification letters were mailed December 12, 2024. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is 73B. Vehicles previously repaired under recall 22V-077 will need to have the new remedy completed.
Recall 22V-077: Hybrid Propulsion System
Problem: Chrysler (FCA US, LLC) is recalling certain 2017-2018 Pacifica Plug-In Hybrid Electric Vehicles (PHEV). A vehicle fire can occur when parked, even with the ignition in the "Off" position.
Risk: A vehicle fire increases the risk of injury.
Fix: Owners are advised not to recharge their vehicles, and to park outside and away from structures, until they are repaired. Dealers will update the high voltage battery pack control module (BPCM) software. In addition, dealers will inspect and if necessary, replace the battery pack assembly. Repairs will be performed free of charge. Interim letters, informing owners of the safety risk were mailed on February 25, 2022. Final owner notification letters were mailed October 6, 2022. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is Z11. This recall is superseded by NHTSA recall 24V-538.
Recall 20V-334: Electrical System
Problem: Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.
Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.
Fix: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.
Recall 18V-740: Hybrid Propulsion System, Engine and Engine Cooling
Problem: Chrysler (FCA US LLC) is recalling certain 2017-2018 Chrysler Pacifica Plug-in Hybrid Electric vehicles (PHEV). After the vehicle has been operating in PHEV propulsion mode, the gas-fueled engine may not restart properly resulting in unburned fuel entering the exhaust catalyst.
Risk: The improperly started engine could result in a loss of motive power increasing the risk of a crash or the unburned fuel in the catalyst may ignite increasing the risk of a fire.
Fix: FCA will notify owners, and dealers will update the powertrain controller module software, and inspect and replace the catalytic converter as necessary, free of charge. The recall began November 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is U94.
Recall 17V-375: Equipment
Problem: Chrysler (FCA US LLC) is recalling certain 2017 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The tire placard on the affected vehicles incorrectly lists the seating capacity as 6 occupants rather then 7 occupants, with a combined weight of 950lbs rather than 1,100lbs. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 110, "Tire Selection and Rims."
Risk: The incorrect tire label may cause customer confusion, potentially resulting in vehicle overloading, increasing the risk of a crash.
Fix: Chrysler will notify owners, and dealers will replace tire placard label, free of charge. The recall began July 6, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T37.
Recall 17V-371: Hybrid Propulsion System
Problem: Chrysler (FCA US LLC) is recalling certain 2017-2018 Pacifica Plug-in Hybrid Electric vehicles (PHEV). The affected vehicles have diodes in the Power Inverter Module ("PIM") that may fail due to an overvoltage condition. If the diodes fail, the vehicle will not move under its own power.
Risk: A vehicle that suddenly cannot be driven, increases the risk of a crash.
Fix: Chrysler will notify owners, and dealers will reprogram the Powertrain Control Module, Battery Pack Control Module, On Board Charging Module, and PIM, free of charge. The PIM will be replaced as necessary. The recall began on September 14, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T34.
2017 Chrysler Pacifica Plug-In Hybrid problems reported by owners
| Problem area | Reports | |
|---|---|---|
| Electrical System | 31 | |
| Hybrid Propulsion System | 19 | |
| Fuel/Propulsion System | 18 | |
| Engine | 17 | |
| Power Train | 15 | |
| Unknown or Other | 10 | |
| Steering | 5 | |
| Service Brakes | 4 | |
| Forward Collision Avoidance | 2 | |
| Engine and Engine Cooling | 2 | |
| Visibility/Wiper | 1 | |
| Back Over Prevention | 1 |
Most reported parts
- Back Over Prevention › Sensing System › Camera — 1
- Forward Collision Avoidance › Warnings — 1
- Electrical System › 12v/24v/48v Battery — 1
- Structure › Body — 1
Typical mileage at the time of the problem: 11,500 miles (median of owner reports).
Problems that are not covered by a recall are paid repairs; labor rates follow local mechanic pay — see what auto mechanics earn in each state.
Recent 2017 Chrysler Pacifica Plug-In Hybrid complaints
Owner reports filed with NHTSA, as written (personal details removed). Complaints are not verified by NHTSA.
Other Chrysler Pacifica Plug-In Hybrid years
Compare all Chrysler Pacifica Plug-In Hybrid years · All Chrysler models
Frequently asked questions
Does the 2017 Chrysler Pacifica Plug-In Hybrid have any recalls?
Yes — NHTSA lists 6 recalls for the 2017 Chrysler Pacifica Plug-In Hybrid: 24V-536 (hybrid propulsion system), 22V-077 (hybrid propulsion system), 20V-334 (electrical system), 18V-740 (hybrid propulsion system, engine and engine cooling), 17V-375 (equipment) and more. Not every vehicle is affected, so check your VIN at nhtsa.gov/recalls.
What is the most common problem with the 2017 Chrysler Pacifica Plug-In Hybrid?
Owners report electrical system problems most often (31 reports), followed by hybrid propulsion system (19). The typical mileage when problems were reported is about 11,500 miles.
Are Chrysler recall repairs free?
Yes. Safety recall repairs are free at authorized Chrysler dealers, whether you are the first owner or bought the car used.