2017 Mercedes-Benz GLS550 recalls and problems

The 2017 Mercedes-Benz GLS550 has 5 safety recalls and 6 owner complaints filed with NHTSA. Recall repairs are free at any Mercedes-Benz dealer.

Recalls

Complaints

Crashes / fires

0 / 0

Injuries / deaths

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Recalls may cover only some 2017 Mercedes-Benz GLS550 vehicles. Check your VIN at NHTSA ↗ to see open recalls for your exact car.

2017 Mercedes-Benz GLS550 recalls

Recall 21V-058: Communication, Electrical System

Reported Feb 5, 2021 · 1,292,258 vehicles affected · Mercedes-Benz USA, LLC

Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2016 - 2021 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, GT-Class, C-Class, E-Class, S-Class, CLS-Class, SL-Class, B-Class, GLB-Class, GLC-Class, and G-Class vehicles. Please refer to the Part 573 report for specific vehicle model details. The software design of the communication module may fail to communicate the correct vehicle location for the emergency call system (eCall) in the event of a crash.

Risk: Failure of the eCall system may result in emergency responders being dispatched to the wrong location, increasing the risk of injury following a crash.

Fix: MBUSA will notify owners, and the communication module software will be updated by a dealer, or through an over-the-air (OTA) update, free of charge. The recall began March 12, 2021. Owners may contact MBUSA customer service at 1-877-762-8267. MBUSA's number for this recall is 2021020025.

Recall 19V-787: Communication

Reported Nov 1, 2019 · 24,226 vehicles affected · Mercedes-Benz USA, LLC.

Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf

Risk: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.

Fix: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.

Recall 18V-272: Suspension

Reported Apr 27, 2018 · 9,725 vehicles affected · Mercedes-Benz USA, LLC.

Problem: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2012-2014 ML350 Bluetec 4Matic and ML550 4Matic, 2012-2015 ML63 AMG 4Matic and ML350 4Matic, 2013-2016 GL350 Bluetec 4Matic, GL550 4Matic and GL63 AMG 4Matic, 2017 GLS350d 4Matic, GLS450 4Matic, GLS550 4Matic and GLS63 AMG 4Matic, 2015 ML400 4Matic, 2016 GLE400 4Matic, GLE350 4Matic, GLE63 AMG 4Matic, GLE63S AMG 4Matic, GLE450 4Matic Coupe and GLE63S AMG 4Matic Coupe, 2015-2016 GL450 4Matic and 2013-2014 GL450 4Matic vehicles equipped with the Active Curve System (ACS). In certain driving conditions, if the oil level in the ACS reservoir is below the minimum level, the oil may foam and leak out of the vent holes in the reservoir cap.

Risk: The leaking oil in the presence of an ignition source can increase the risk of a fire.

Fix: MBUSA will notify owners, and dealers will correct the oil level as necessary and replace the reservoir sealing cap to prevent oil foam from leaking out, free of charge. The recall began August 30, 2018. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2018070015.

Recall 17V-816: Latches/Locks/Linkages

Reported Dec 18, 2017 · 8,700 vehicles affected · Mercedes-Benz USA, LLC.

Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 GLE400 4Matic, GLE350 4Matic, GLE350, GLE550e 4Matic, GLE43 AMG 4Matic, GLE63 AMG 4Matic, GLS450, GLE63S 4Matic, GLS63 4Matic, S550e, S600, S63 AMG 4Matic, S65 AMG, S550, Mercedes-Maybach S600, Mercedes-Maybach S550 4Matic, GLE43 AMG 4Matic Coupe, GLE63S 4Matic Coupe, 2017-2018 GLS550 4Matic, S550 4Matic, 2018 S450, and S63 AMG 4Matic vehicles. The rear passenger door on the driver side may indicate that it is locked, when it may not be. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 206, "Door Locks and Door Retention Components."

Risk: If the door appears to be locked, the door may be unintentionally opened, increasing the risk of injury.

Fix: MBUSA will notify owners, and dealers will inspect the left rear door lock, replacing it as necessary, free of charge. The recall is expected to begin in January 2018. Owners may contact MBUSA customer service at 1-877-496-3691.

Recall 17V-077: Latches/Locks/Linkages

Reported Feb 8, 2017 · 5,882 vehicles affected · Mercedes-Benz USA, LLC.

Problem: Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017 GLE 400 4Matic, GLE 350 4Matic, GLE 350, GLE 550E 4Matic, GLE 63 AMG, GLE 63S AMG, GLE 43 AMG 4Matic Coupe, GLE 63S AMG 4Matic Coupe, GLS 450 4Matic, GLS 550 4Matic, and GLS 63 AMG 4Matic vehicles. In certain types of crash events, the center console may unlatch, allowing the objects within to fly around the cabin. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 201, "Occupant Protection in Interior Impact."

Risk: In the event of a crash, if objects are not secured within the center console, they may strike the vehicle occupants, increasing their risk of injury.

Fix: MBUSA will notify owners, and dealers will modify the center console so that it remains latched in a crash, free of charge. The recall is expected to begin in early March 2017. Owners may contact MBUSA customer service at 1-800-367-6372.

2017 Mercedes-Benz GLS550 problems reported by owners

Problem area	Reports
Unknown or Other	3
Power Train	1
Engine	1
Fuel/Propulsion System	1

Typical mileage at the time of the problem: 54,000 miles (median of owner reports).

Problems that are not covered by a recall are paid repairs; labor rates follow local mechanic pay — see what auto mechanics earn in each state.

Recent 2017 Mercedes-Benz GLS550 complaints

Owner reports filed with NHTSA, as written (personal details removed). Complaints are not verified by NHTSA.

Fuel/Propulsion System · reported Aug 5, 2025

Feel unsafe fuel rails and more where recalled in April 2022 Not all gls550 were recalled at the time due to no reason Drive to Florida with my wife and kids and car gave up on the side of a bridge hwy over the ocean We were stuck car smelt like gas and wouldnât turn on we had nowhere to get out on a 25ft bridge with no ac no emergency lanes with 5 kids all under age of 6

Engine · reported Dec 18, 2021

We had our Mercedes GLS550 2017 with 59,295 overheat and call for immediate shut down on the Massachusetts Turnpike with my wife and child in the car. It was quite a dangerous situation because the failure caused by hose assembly 166-830-15-00 clamp (as described by the dealer as the reason for the loss of fluid and hose failure) caused almost an immediate overheating. The service advisor stated that it is "a quite common failure". I was quite suspicious, because just 11 days prior and 138 miles prior they had performed an Oil Change (Service B9), and thought their mechanic must have damaged…

Unknown or Other · at 54,000 miles · reported Mar 12, 2021

My wife and I were driving from arizona to colorado. We were traveling at about 85 miles/ hr passing albuquerque. All of a sudden we felt and heard an explosion. My wife and I both ducked and fortunately I kept my hands on the wheel. We looked up and the sunroof had shattered and blown out. The only thing that saved us from being showered with glass was the shade of the sunroof was closed because the sunroof was closed at the time. We had t drive the remaining 400 miles with the broken sunroof. When we got back home , we contacted mercedes and asked them about the sunroof. They basically did…

Power Train · at 105,110 miles · reported Jul 21, 2020

Rear axle lock up briefly made a sound like someone rear ended the car and snap the left side rear cv axle. Vehicle is AWD and does not move on its own power.. Shop tow SUV and on the air found the axle inner joint just spins but car does not move, they pulled the axle and the is metal burnt into the axle shaft seems rear diff lock up, oil was clean on the differential.

Unknown or Other · at 11,000 miles · reported May 8, 2018

I purchased a 2017 gls 550 in january 2018 from loeber motors in lincolnwood illinois. The sticker on the vehicle represented that there were 'all season' tires on the vehicle. After numerous guarantees from the salesmen, I was assured that the vehicle would be 'safe' on the factory tires as they were represented as all season. It was not until I found myself driving through a spring snowstorm in wisconsin that I realized that there was something terribly wrong with the way the vehicle was handling in the storm. I was concerned that the vehicle was going to end up on the side of the road, or…

Other Mercedes-Benz GLS550 years

No other model years have data.

Compare all Mercedes-Benz GLS550 years · All Mercedes-Benz models

Frequently asked questions

Does the 2017 Mercedes-Benz GLS550 have any recalls?

Yes — NHTSA lists 5 recalls for the 2017 Mercedes-Benz GLS550: 21V-058 (communication, electrical system), 19V-787 (communication), 18V-272 (suspension), 17V-816 (latches/locks/linkages), 17V-077 (latches/locks/linkages). Not every vehicle is affected, so check your VIN at nhtsa.gov/recalls.

What is the most common problem with the 2017 Mercedes-Benz GLS550?

Owners report unknown or other problems most often (3 reports), followed by power train (1). The typical mileage when problems were reported is about 54,000 miles.

Are Mercedes-Benz recall repairs free?

Yes. Safety recall repairs are free at authorized Mercedes-Benz dealers, whether you are the first owner or bought the car used.