2021 New Flyer Xcelsior recalls and problems
The 2021 New Flyer Xcelsior has 1 safety recall and 1 owner complaint filed with NHTSA. Recall repairs are free at any New Flyer dealer.
Recalls may cover only some 2021 New Flyer Xcelsior vehicles. Check your VIN at NHTSA ↗ to see open recalls for your exact car.
2021 New Flyer Xcelsior recalls
Recall 25V-542: Structure
Problem: New Flyer of America, Inc. (New Flyer) is recalling certain 2012-2025 Xcelsior buses. The buses may have been built without enough emergency exits or the exits may be in an incorrect location. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: An insufficient number, or incorrectly located, of emergency exits can prevent or delay passengers from exiting during an emergency, increasing their risk of injury.
Fix: New Flyer will mail instructions and necessary parts to add additional emergency egress windows, free of charge. Owner notification letters were mailed October 8, 2025. Owners may contact New Flyer's customer service at 1-800-241-2947.
2021 New Flyer Xcelsior problems reported by owners
| Problem area | Reports | |
|---|---|---|
| Structure | 1 |
Problems that are not covered by a recall are paid repairs; labor rates follow local mechanic pay — see what auto mechanics earn in each state.
Recent 2021 New Flyer Xcelsior complaints
Owner reports filed with NHTSA, as written (personal details removed). Complaints are not verified by NHTSA.
Other New Flyer Xcelsior years
Frequently asked questions
Does the 2021 New Flyer Xcelsior have any recalls?
Yes — NHTSA lists 1 recall for the 2021 New Flyer Xcelsior: 25V-542 (structure). Not every vehicle is affected, so check your VIN at nhtsa.gov/recalls.
What is the most common problem with the 2021 New Flyer Xcelsior?
Owners report structure problems most often (1 reports).
Are New Flyer recall repairs free?
Yes. Safety recall repairs are free at authorized New Flyer dealers, whether you are the first owner or bought the car used.