2017 Volvo Bus 9700 recalls and problems
The 2017 Volvo Bus 9700 has 10 safety recalls. Recall repairs are free at any Volvo Bus dealer.
Recalls may cover only some 2017 Volvo Bus 9700 vehicles. Check your VIN at NHTSA ↗ to see open recalls for your exact car.
2017 Volvo Bus 9700 recalls
Recall 26V-600: Equipment
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2025 Volvo 9700 buses. The emergency exit label on the entrance door is missing the exit operating instructions. As such, these vehicles fail to conform to Federal Motor Vehicle Safety Standard (FMVSS) number 217, "Bus Emergency Exits and Window Retention and Release."
Risk: The missing information may prevent or delay the use of the emergency exit, increasing the risk of injury.
Fix: Prevost will replace the emergency exit identification labels, free of charge. Interim letters notifying owners of the safety risk are expected to be mailed November 3, 2026. Additional letters will be sent once the final remedy is available. Owners may contact Prevost's customer service at 1-866-870-2046. Prevost's number for this recall is SR26-84. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning September 25, 2026.
Recall 23V-890: Equipment Adaptive/Mobility
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain 2013-2021 9700 buses. The red beacon lighting on the Threshold Warning System (TWS) may not be bright enough. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 403, "Platform Lift Systems."
Risk: Beacons that do not provide proper illumination may be less visible to wheelchair lift users, increasing the risk of injury.
Fix: Prevost will replace the red beacons, free of charge. Owner letters were mailed September 16, 2024. Owners may contact Volvo Bus customer service at 1-866-870-2043. Volvo Bus number for this recall is SR24-81.
Recall 21V-717: Exterior Lighting
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain 2008-2021 9700 vehicles. The headlights may not have the correct amount of light output, and either be too bright, or too dim. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."
Risk: Excessively bright or dim headlights may reduce visibility, increasing the risk of a crash.
Fix: Dealers will replace of the headlight assembly or the bulbs, free of charge. Owners notification letters were mailed September 1, 2023. Owners may contact Volvo Bus' customer service at 1-866-870-2046.
Recall 21V-597: Equipment Adaptive/Mobility
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain 2009-2021 Volvo 9700 vehicles equipped with wheelchair lifts. When the lift's outer barrier is fully deployed, it may not withstand a sufficient amount of force, which could cause it to fail. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 403, "Platform Lift Systems" and 404, "Platform Lift Installations."
Risk: In the event that a mobility device pushes into the outer barrier, the barrier may fail, increasing the risk of injury for the lift occupant.
Fix: Volvo Bus will reinforce the outer barrier with additional supports, free of charge. Interim owner notification letters were mailed on September 28, 2021. Owner notification letters were mailed on March 18, 2022. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Recall 20V-803: Power Train
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2020 9700 buses. The transmission C1 hub may fail which may lead to a disabled vehicle.
Risk: A disabled bus may require passengers to transfer to a different bus on the side of the road, increasing the risk of injury.
Fix: Volvo Bus will notify owners, and dealers will update the Transmission Control Module (TCM) calibration software, free of charge. The recall is expected to begin February 12, 2021. Owners may contact Volvo Bus customer service at 1-866-870-2046.
Recall 19V-119: Equipment
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain 2015-2018 9700 motorcoaches equipped with specific fire suppression systems. The actuator of the fire extinguisher system may not function properly, preventing the fire extinguisher from discharging the fire suppression agent.
Risk: If the fire suppression system does not work as intended, it can increase the risk of injury in the event of a fire.
Fix: Volvo Bus will notify owners, and the fire suppression system manufacturer will inspect the systems, replacing them as necessary, free of charge. The recall began April 15, 2019. Owners may contact Volvo Bus customer service at 1-866-870-2046. Volvo Bus' number for this recall is SR19-83.
Recall 17V-845: Electrical System
Problem: Volvo Bus Corporation (Volvo) is recalling certain 2016-2018 9700 buses equipped with I-Start. The hardware that attaches the power supply cable to the fuse box may not be properly tightened, possibly causing the power cable and fuse box to overheat.
Risk: The power cable and fuse box can overheat, increasing the risk of a fire.
Fix: Volvo will notify owners, and dealers will inspect the fuse box for damage, and replace it if necessary, as well as replace and tighten the nuts attaching the power cable, free of charge. The recall began February 2, 2018. Owners may contact Volvo customer service at 1-866-870-2046. Volvo's number for this recall is SR17-85.
Recall 17V-568: Vehicle Speed Control
Problem: Volvo Bus Corporation (Volvo) is recalling certain 2017-2018 Prevost 9700 transit buses. The buses may not react when the accelerator pedal is pushed.
Risk: If the vehicle does not accelerate when commanded, there would be an increased risk of a crash.
Fix: Volvo will notify owners, and dealers will replace the accelerator pedals, free of charge. The recall began on October 3, 2017. Owners may contact Volvo customer service at 1-866-870-2046. Volvo's number for this recall is SR17-82.
Recall 17V-173: Electrical System
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain 2016-2017 Volvo 9700 transit buses equipped with the I-Start feature. These vehicles have a ground cable that may have been improperly installed, resulting in inadequate electrical contact. The poor contact may cause the power feed relay to fail and the engine to stall.
Risk: An unexpected engine shutdown increases the risk of a crash.
Fix: Volvo Bus will notify owners, and dealers will inspect the vehicles and correct the ground wire installation, as necessary, free of charge. The recall began on May 4, 2017. Owners may contact Volvo Bus customer service 1-877-773-8678. Volvo Bus' number for this recall is SR17-80. Note: The affected vehicles were previously remedied for a similar issue under recall 16V836, however, this recall requires additional repairs to ensure that the power feed relay will not fail.
Recall 16V-836: Electrical System, Power Train, Engine and Engine Cooling
Problem: Volvo Bus Corporation (Volvo Bus) is recalling certain model year 2008-2017 9700 buses manufactured January 7, 2008, to August 25, 2016. The affected vehicles are equipped with a power feed relay for the engine and transmission which may be undersized for the application, causing the relay to fail and the engine to stall.
Risk: An unexpected engine shutdown increases the risk of a crash.
Fix: Volvo Bus will notify owners, and dealers will replace the existing relay with a larger, more robust, relay, free of charge. The recall began on December 20, 2016. Owners may contact Volvo Bus customer service at 1-877-773-8678. Volvo Bus' number for this recall is SR16-86.
Other Volvo Bus 9700 years
Frequently asked questions
Does the 2017 Volvo Bus 9700 have any recalls?
Yes — NHTSA lists 10 recalls for the 2017 Volvo Bus 9700: 26V-600 (equipment), 23V-890 (equipment adaptive/mobility), 21V-717 (exterior lighting), 21V-597 (equipment adaptive/mobility), 20V-803 (power train) and more. Not every vehicle is affected, so check your VIN at nhtsa.gov/recalls.
Are Volvo Bus recall repairs free?
Yes. Safety recall repairs are free at authorized Volvo Bus dealers, whether you are the first owner or bought the car used.